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Exchange
What are the cases for exchanging the item bought?
If, after receiving the product, you find that the size does not fit or the item does not meet your expectations, you may exchange it.
The product must be:
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unused,
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with all original tags attached,
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in its original packaging.
The product must remain in its original condition, without any signs of use.
How long after purchase can I exchange an item?
You can exchange the product within 1 month of purchase.
In case of exchange, we provide free delivery once.
If the selected product is more expensive, the price difference must be paid. If it is cheaper, the difference will be refunded.
If the product still does not fit after the exchange, a repeated exchange can be made by placing a new order.
What should I do if I want to exchange an item in person at the store?
You can exchange the product directly in the store, whether you bought it in the store or remotely:
- Just go to the Liberi store in Riga, Braslas street 29A, taking with you the goods you want to exchange.
- If you paid for the purchased item at the store's checkout, we will ask you to present a purchase receipt.
- If the item you want to exchange was purchased and paid bty you remotely, you will have to pay for the new item at the store's checkout. In turn, we will return the amount you paid for the goods purchased through the online store in the same way you paid for it within 5 days from the moment we received the goods.
- We remind you that the product must be in its original form - without traces of use (in the original packaging and with original tags).
How to exchange the item to another model or size?
Yes, remote exchange is available only for products purchased remotely.
If the product was purchased in a physical store, the exchange can only be carried out in-store upon presenting the receipt.
To arrange a remote exchange:
Please fill in the return/exchange form that you received with your order.
The form can be completed electronically or printed and sent to [email protected].
If you are unable to fill in the form, please describe the situation in free form, indicating the item you would like to receive instead.
The product must be:
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unused,
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with all original tags attached,
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in its original packaging.
Please send the product together with the completed form.
Please additionally pack the shipment to prevent damage to both the product and its packaging during transportation. Shoe boxes must be placed in an additional bag or box — do not attach shipping labels directly to the original packaging.
Shipping costs:
The cost of return shipping is covered by the customer, except for orders within Latvia, Lithuania, and Estonia.
Shipping of the replacement item is covered by LIBERI only for deliveries within Latvia.
For all other countries, the shipping cost is covered by the customer.
Refunds:
After your return has been received and processed at our warehouse, the refund will be issued to the same payment method used for the purchase (credit card or PayPal).
We are unable to issue refunds to a different account than the one originally used.
We recommend placing a new order in our store right away, indicating in the comments that you would like to exchange the product, as well as the original order number. The new item will be reserved and shipped to your address within 1–2 business days after we receive the returned product.
Where do I ship the item I want to exchange?
If you have received a parcel at Omniva parcel machine:
- Find the free return code you received in the text message on delivery of your order
- On the parcel machine screen, click "Send parcel", then select "Send with a pre-made address card".
- Select "Enter SMS code" and enter the code you received with the SMS about delivery.
- Stick the printed address card on the parcel and place the parcel in the open locker.
- Here are more detailed instructions>>>
If you have received a parcel at Unisend parcel machine:
- Use the free returns code you received in the text message on delivery of your order.
If you have received your parcel at SmartPost/Itella parcel machine or courier:
- Stick the free return label you received with your purchase onto the parcel.
- If sending via SmartPost, follow the instructions>>>
If you are returning your purchase by another method, shipping costs are paid by the buyer according to the price list of your chosen service provider. Our address: SIA Liberi, Braslas str. 29A, Rīga, LV-1084
Will I receive a refund for return shipping costs?
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If you received your purchase through Parcel machine, you could return it to us free of charge using the Omniva return code (it was indicated in the SMS that the package was delivered) within 14 days from delivery.
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When using other delivery options, You'll have to cover return shipping costs by yourself (both in Latvia and other countries) at the rates of your chosen service provider.
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We do not compensate for the delivery costs of the purchase and an additional commission of 1,10–1,40 euros (which is charged when paying for the order at a parcel machine or to the courier) (these services have already been provided, the possibility of exchange does not apply to them).
Can I still use my discount if I want to exchange the item?
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The customer is entitled to a discount: it applies in the case of exchange as well.
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For promotions that have already ended, the same discount will be applied in case of an exchange, if the promotional discount was applied to the item you want to exchange.
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Clearance discounts that apply only to a specific item/group of items are not applicable to other items/groups of items.
If I want to exchange my purchase for another item that costs more/less?
Exchange for a more expensive item:
- If you are exchanging the item in the store, you can pay the price difference at the cash desk (by card or cash).
- If the exchange is being done remotely, we will send you an invoice for the price difference, which you can pay through online banking.
If you are exchanging the item for one that costs less than the original purchase, we will refund the price difference in the same way that you paid for the initial purchase:
- If you paid for the purchase in the store, we can only refund the difference in the store (you will need to present the purchase receipt);
- If you made and paid for the purchase remotely, we will refund the difference to the same bank account, PayPal, or payment card that you used to make the purchase. We will transfer the price difference within 5 days of receiving the item you want to exchange.
- If you paid for your purchase when receiving it at the parcel machine or from the courier, we will ask you to specify the bank account to which the money should be transferred on the exchange form.