Shop - Riga, Braslas 29A - 10:00-19:00 (working days), 11:00-16:00 (saturday)

Returns / Exchange

Procedure for returning or exchanging of an item


You can return any item (even items on sale) within 14 days from receiving the order at your own expense.

You can exchange any item (even items on sale) within 30 days from receiving the order.

 

Do you want to exchange the item for another model or size?

  1. The product must be in its original condition and appearance, without any signs of use or dirt (shoes must be placed in the original box and clothes must have all the tags).
  2. The Buyer must enclose a document confirming the purchase, i.e. a receipt or delivery note
  3. Please use our Return Form when sending a product back to us - click here to read and print it! If it is not possible to print the questionnaire or send it by e-mail, the Buyer shall describe the reasons for exchanging the product in writing in free form, and indicate which model he/she would like to exchange it for.
  4. The Buyer may immediately place a new order at Liberi.lv by indicating in the comments the previous order number. The ordered product will be reserved for the Buyer and sent to the address specified in the order as soon as LIBERI receives the product to be exchanged.
  5. Return shipping costs are covered by the customer (in Latvia and other countries).
  6. Delivery of the new product to the Buyer will be paid for by LIBERI (valid only for deliveries within Latvia). Cost of delivery to other countries shall be covered by the customer.
  7. The moment your return is processed at our warehouse we will issue a refund to the same account (credit card or PayPal) as used at the moment of purchase. We cannot refund to another account than the account where the payment was made from.

Do you want to return an item?

  1. The Buyer may return the product to LIBERI within 14 days from the date of purchase
  2. The money will be refunded to the Buyer within 5 working days of LIBERI receiving the product.
  3. The product must be in its original condition and appearance, without any signs of use or dirt (shoes must be placed in the original box and clothes must have all the tags).
  4. You must enclose a document confirming the purchase, i.e. a receipt or delivery note
  5. Please fill out the form questionnaire, available HERE. If the questionnaire cannot be found, the Buyer shall describe the reasons for returning the product in writing in free form, and indicate the account number to which the money should be refunded (in case if you have paied cash to the courier or by Card at Omniva Terminal).
  6. Return shipping costs are covered by the customer (in Latvia and other countries). Shipping costs are non-refundable.
  7. Costs of return of an item are covered by the customer.

 

Have you noticed a defective article or defect during the use?

  1. Write an e-mail to info@liberi.lv, and attach photos of the product defects
  2. In the event of an obvious defect, it is not necessary to return the defective product.
  3. The e-mail and shipment must include a document confirming the purchase, i.e. a receipt or delivery note.
  4. To receive a refund for product defects, the Buyer must fill out the questionnaire, available HERE. If the questionnaire cannot be found, the Buyer shall describe the defects in writing in free form.
  5. The completed questionnaire should be sent to info@liberi.lv.
  6. If the goods need to be returned to LIBERI store and the defect is confirmed, LIBERI will reimburse the Buyer for the shipping costs.

Return address:

SIA "LIBERI",
Rīga, Braslas iela 29a,
LV – 1084, Latvija

 

Return address via Omniva:

Rīgas T/C Minska (Nīcgales iela 2, Rīga).  Please use following phone number - +371 29406727


 

Exchange or return of goods in accordance with the Consumer Rights law

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