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Remote Contract | Shopping Rules

Dear Customer,

Please read these Terms carefully before placing an order. Only place the order if you fully understand and agree with the Terms below.
This Contract has been concluded between SIA LIBERI:

hereinafter referred to as ‘LIBERI’; and the Buyer who makes a purchase at Liberi.lv online store.
The distance contract terms apply to all orders placed in Liberi.lv online store.

Should you have any questions, please contact us in a way that’s the most convenient for you:

1. GENERAL TERMS

1.1. These Terms of Purchase (hereinafter ‘Terms’) constitute a legally binding document between the Buyer (hereinafter ‘Buyer’) and the Seller (hereinafter ‘LIBERI’), setting out the rights and obligations for the purchase of goods, related payment, delivery and return procedures, as well as other terms and conditions with regard to purchases made at the online store Liberi.lv (hereinafter ‘Liberi.lv’).
1.2. According to these Terms, the Buyer is a person who is a registered Buyer and/or is placing an order at Liberi.lv.
The following persons are allowed to shop at Liberi.lv:

1.2.1. Natural persons having the legal capacity who have reached the age of majority and whose legal capacity is not restricted by a court decision;
1.2.2. Minors from 14 (fourteen) to 18 (eighteen) years of age, with the consent of parents or guardians, unless the person is emancipated;
1.2.3. Legal entities.

1.3. By registering or placing an order the Buyer expressly confirms that he/she is entitled to shop at Liberi.lv.
1.4. LIBERI reserves the right to amend, edit or supplement these Terms at any time. The Buyer can read about the changes in these Terms on the website. The changes shall take effect immediately upon announcement, as soon as they are available to both parties. Therefore, the Buyer is advised to read the Terms before each purchase.
1.5. LIBERI shall be released from all liability if the Buyer fails to become fully acquainted with
the Terms despite having the opportunity to do so.

2. PURCHASE CONTRACT

2.1. A Purchase Contract between the Buyer and the Seller is concluded when the Buyer places an order at the online store.
2.2. Upon concluding the Purchase Contract, the range of goods, prices and other terms and conditions shall be binding on the Buyer and the Seller when placing an order and may change only in accordance with the procedures set out in these Terms.
2.3. Purchase Contracts are registered and stored in LIBERI database.

3. RIGHTS OF THE BUYER

3.1. The Buyer has the right to purchase goods at LIBERI online store subject to these Terms.
3.2. The Buyer reserves the right to withdraw from the Purchase Contract by notifying the Seller thereof no later than within 14 (fourteen) calendar days from the date of receipt of the goods.
3.3. The Buyer may exercise the rights stipulated in Clause 3.2 only if the goods have not been damaged, their visual appearance has not changed and they are unused.

4. RIGHTS OF THE SELLER

If the Buyer tries to harm the operation of the online store or data security in any way, or fails to comply with other provisions referred to in Article 6, the Seller may restrict the Buyer’s access to LIBERI online store.

5. OBLIGATIONS OF THE SELLER

5.1. The Seller shall make available the online store services, the operating conditions of which are determined by these Terms and other conditions announced in the online store.
5.2. The Seller shall deliver the goods to the Buyer by using the method of delivery chosen by the Buyer, in accordance with these Terms.
5.3. The Seller shall respect the Buyer’s right to privacy of his/her personal information.
5.4. If, due to unforeseen circumstances, the Seller is unable to deliver the goods purchased at LIBERI online store, the Seller has the right to cancel the Purchase Contract by informing the Buyer beforehand. The Seller may offer a similar product. If the Buyer refuses the offer, the Seller shall issue a refund within 2 working days.
5.5. The Seller may keep the money paid by the Buyer until the goods have been returned to the Seller or until the Buyer presents proof that the goods have been sent to the Seller, whichever occurs first.

6. PRICE OF GOODS

6.1. Prices of goods are as indicated in the online store. The Seller shall make every reasonable effort to ensure that the prices of Goods are correct at the time of Buyer placing the order.
6.2. Prices of the goods are subject to change, but such changes will not affect the already existing contracts.
6.3. Prices of goods include VAT (where applicable) at the rate in force in the Republic of Latvia at the time of purchase. Should the VAT rate change between the order date and the date of delivery, the price may change to reflect the changes in the amount of VAT, unless the Buyer pays for the Goods in full before the VAT rate change comes into effect.
6.4. The price of goods does not include the cost of packaging and delivery. Shipping costs indicated in the online store are subject to change. Current delivery prices are listed in the "Goods Delivery" section.
6.5. For countries outside the European Union, 0% VAT is applied to footwear and clothing.

7. PAYMENT TERMS

7.1. The Buyer may pay for the order by using the following payment methods:

7.1.1. Payment in cash to the courier upon receipt of the goods (NB! During the COVID-19 pandemic, couriers will not accept cash payments);

7.1.1.1 An additional fee of EUR 0.99 will be charged with this payment method

7.1.2. By a bank card, when picking up the order at an Omniva parcel terminal;

7.1.2.1 An additional fee of EUR 0.99 will be charged with this payment method

7.1.3. Bank transfer to SIA LIBERI requisites, which you will find at your order confirmation send by e-mail
7.1.4. By VISA or MasterCard payment card: more information on payment processing is available here:
7.1.5. By PayPal: more information is available at www.paypal.com;
7.1.6. In instalments, by using the services of our leasing partners;

7.2. All payments shall be made in EUR. The currency exchange rate is set by the issuing bank.

8. TERMS AND CONDITIONS FOR THE DELIVERY OF GOODS/SERVICES

8.1. When placing an order, the Buyer must indicate the exact delivery address.
8.2. The Buyer is obliged to receive the goods himself. If the Buyer is unable to receive the goods himself, while the goods have been delivered to the address indicated by the Buyer, the Buyer has no right to claim that the goods have been delivered to the wrong person.
8.3. Usually the Goods will be delivered to the address indicated by the Buyer within the time limits specified in the "Goods Delivery" section.
8.4. The current delivery prices are provided in the "Goods Delivery" section.
8.5. An additional fee of EUR 0.99 will be charged on orders if the Buyer chooses to pay to the courier or at an Omniva parcel terminal.
NB! During Covid-19, couriers will not accept cash payments.
8.6. Prices are subject to change based on the proposals of the current partners.
8.7. The Seller shall not be liable for the violation of delivery terms if the goods have not been delivered to the Buyer at all or have been delivered late due to the fault of third parties, or due to circumstances beyond the control of the Buyer.
8.8. When receiving the goods at an Omniva or DPD parcel terminal, the Customer will be sent a text message when the goods are ready for pickup.
8.9. An acknowledgement of receipt or an e-mail confirmation stating that the package has been received and removed from the parcel terminal will serve as a proof of receipt.
8.10. Upon receipt of the goods from the courier, the customer shall sign a POD (Proof of Delivery) confirming the receipt of the package by the customer.
8.11. Should the Buyer notice that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the Buyer shall mark it on the invoice, delivery note or another document of acceptance and delivery of shipment, and draw up a free-form shipment violation report in the presence of the Seller or its representative. If the Buyer fails to take these actions, the Seller shall be released from liability for damage to the goods, if the reason for such damage is not a factory defect or mismatch of the goods, if such can be established by looking at the outside of the goods.
8.12. If, upon receipt of the shipment, the Buyer notices any mismatch, factory or other defect of the goods, he/she shall notify the Seller immediately. If the complaint about the inadequate quality of goods is confirmed and the Buyer returns the deficient goods, the Seller shall refund the money paid for the goods within 14 (fourteen) days, also covering the return shipping of the goods.
8.13. Buyers receiving shipments at Omniva or DPD self-service terminals shall, upon noticing any inadequacies, immediately inform SIA LIBERI thereof.
8.14. The order shall be submitted for further processing only when the purchase price has been credited to the seller’s account.
8.15. When using Latvijas pasts, shipments can be insured. Insurance costs make up 2% of the order value and must be covered by the Buyer.
8.16. EMS does not offer any additional insurance above the automatic insurance of EUR 134, which is included in the delivery price.

9. RETURN AND EXCHANGE OF GOODS

9.1. The Buyer may exchange the goods as follows:

9.1.1. Any product may be exchanged for another product within a period of 1 month!
9.1.2. If the Buyer would like to exchange a product, the product must be in its original condition and appearance, without any signs of use or dirt (shoes must be placed in the original box and clothes must have all the tags).
9.1.3. The Buyer must enclose a document confirming the purchase, i.e. a receipt or delivery note.
9.1.4. The Buyer must fill out the questionnaire, available HERE. If it is not possible to print the questionnaire or send it by e-mail, the Buyer shall describe the reasons for exchanging the product in writing in free form, and indicate which model he/she would like to exchange it for.
9.1.5. The Buyer may immediately place a new order at Liberi.lv by indicating in the comments the previous order number. The ordered product will be reserved for the Buyer and sent to the address specified in the order as soon as LIBERI receives the product to be exchanged.
9.1.6. Return shipping costs are covered by the customer (in Latvia and other countries).
9.1.7. Delivery of the new product to the Buyer will be paid for by LIBERI (valid only for deliveries within Latvia). Cost of delivery to other countries shall be covered by the customer.

9.2. The Buyer may return the product as follows:

9.2.1. The Buyer may return the product to LIBERI within 14 days from the date of purchase.
9.2.2. The money will be refunded to the Buyer within 5 working days of LIBERI receiving the product.
9.2.3. The product must be in its original condition and appearance, without any signs of use or dirt (shoes must be placed in the original box and clothes must have all the tags).
9.2.4. The Buyer must enclose a document confirming the purchase, i.e. a receipt or delivery note.
9.2.5. The Buyer must fill out the questionnaire, available HERE. If the questionnaire cannot be found, the Buyer shall describe the reasons for returning the product in writing in free form, and indicate the account number to which the money should be refunded.
9.2.6. Return shipping costs are covered by the customer (in Latvia and other countries). Shipping costs are non-refundable.

9.3. The Buyer shall send the goods to be returned to LIBERI by Omniva or Latvijas Pasts:

9.3.1. By Omniva: Riga T/C Minska parcel terminal (Nīcgales iela 2, Riga); Recipient’s phone number – 29406727
9.3.2. By Latvijas pasts to the following address: SIA LIBERI, Braslas iela 29A Riga, LV-1084

9.4. Upon noticing a production defect or other defect during the use of the goods, the Buyer shall take the following steps:

9.4.1. Write an e-mail to info@liberi.lv, and attach photos of the product defects.
9.4.2. In the event of an obvious defect, it is not necessary to return the defective product.
9.4.3. The e-mail and shipment must include a document confirming the purchase, i.e. a receipt or delivery note.
9.4.4. To receive a refund for product defects, the Buyer must fill out the questionnaire, available HERE. If the questionnaire cannot be found, the Buyer shall describe the defects in writing in free form and ask for a refund.
9.4.5. The completed questionnaire should be sent to info@liberi.lv.
9.4.6. If the goods need to be returned to LIBERI store and the defect is confirmed, LIBERI will reimburse the Buyer for the shipping costs.

9.5. Exchange or return of goods in accordance with the Consumer Rights law

9.5.1. Pursuant to Article 27 of the Consumer Rights Protection Law, dated 18 March 1999, the consumer is entitled to file a claim regarding non-compliance of the product with the contract terms within 2 years from the date of purchase.
9.5.2. The term for submitting a product claim application shall be 2 years, during which LIBERI will review the possibility to deal with production defects of footwear or clothing.
9.5.3. Consumer rights (effective from 1 January 2016) are described here.
9.5.4. The full version of the Law can be found here.

10. PERSONAL DATA PROCESSING POLICY (PRIVACY POLICY)

10.1. By using Liberi.lv website, the Buyer agrees to the existing Privacy Policy and the rules for the processing of personal data.
10.2. Collection and use of personal data

10.2.1. Personal data means any data that LIBERI obtains from a person with the person’s consent in order to process a request.
10.2.2. The collection of personal data of regular customers may take place as follows:

10.2.2.1. When providing contact information (including the Buyer’s name, postal address, phone number, e-mail address, preferred method of communication) on Liberi.lv website;
10.2.2.2. In the customer’s account on Liberi.lv website or by using cookies;
10.2.2.3. When making purchases at Liberi.lv, providing contact information or sending messages to select the preferred way of making a purchase (the required personal data may include the Buyer’s name, postal code, e-mail address, phone number and other information);

10.3. Collection of other information

10.3.1. LIBERI will also collect anonymous information, i.e. information that does not pertain to a particular person (information about gender, age, dominant language, location) and does not allow it to be identified, whether directly or indirectly.

10.4. Use of the customer’s personal data

10.4.1. The personal data collected will be used by LIBERI to deliver goods and comply with the obligations stipulated in the contract or requests signed with the Buyer.
10.4.2. To ensure better customer service, LIBERI may disclose information about individual customers to its business partners who are responsible for delivering the goods. Data to be transferred to third parties may include the Buyer’s name, surname, e-mail address, phone number and delivery address.

10.5. Correcting the collected personal data of the Buyer

10.5.1. For customer identification and communication purposes, the collected personal data can be viewed, changed and supplemented on Liberi.lv website: My account -> Edit Profile.
LIBERI undertakes to ensure that the collected Buyer’s personal data is accurate and correct.

10.6. Protection of the Buyer’s personal data

10.6.1. LIBERI shall take all possible security measures (administrative, technical and physical) to protect personal data of its customers.

10.7. Access to the Buyer’s personal data

10.7.1. The Buyer has the right to receive the following information upon submitting a reasoned request in writing:
10.7.1.1. What type of information about the Buyer was obtained, the source of data obtained, when the information included in the data was changed (if permitted by the law);
10.7.1.2. For what purpose the processing of personal data was performed, information on the recipients of personal data.
or at any time, to receive the data as provided on our website.

10.8. Safety

10.8.1. All personal data of customers obtained during the visit to Liberi.lv website and while making purchases there shall be considered confidential.
10.8.2. To protect the interests of the Buyer, LIBERI shall ensure:

10.8.2.1. - fair and lawful processing of personal data;
10.8.2.2. - processing of personal data only for the designated purpose and to the extent necessary;
10.8.2.3. – such storage of personal data that makes it possible to identify the customer at any given time, which shall not exceed the period of processing for which the data were originally collected;
10.8.2.4. - accurate processing of personal data and timely updating, correction or deletion thereof, if the personal data are incomplete or inaccurate.

10.8.3. The Buyer is entitled to reasonably request that his/her personal data be supplemented, corrected, and that the processing of personal data be terminated or that data be deleted if it is out of date, incomplete, false, unlawfully processed or no longer serves the original purpose of processing.

10.9. Privacy Policy terms and amendments

10.9.1. LIBERI reserves the right to amend the main terms of the Privacy Policy by informing its regular customers thereof.
10.9.2. All issues related to the Privacy Policy or data processing, as well as in cases when the Buyer wants to completely delete his/her data, the Buyer may contact LIBERI at the e-mail address info@liberi.lv.

10.10. General data processing rules

10.10.1. When paying with a credit card, all operations involving the credit card data shall be performed through certified companies for VISA and MasterCard services. Card data will be processed on the relevant service website, while the final payment confirmation will be entered on the bank’s website. LIBERI does not have access to the confidential information entered by the Buyer, except when receiving a payment confirmation.
10.10.2. During the use of Liberi.lv, various technical data will be automatically collected, including the IP address, cookies, search history and more. The Buyer may change the settings of their search system so that cookies are not stored.
10.10.3. The Buyer agrees that, in order to complete the order, LIBERI may transfer the Buyer’s personal data to third parties, such as courier services, postal organisations and telecommunications operators.

10.11. Purposes of collecting the Buyer’s personal information

10.11.1. Processing to complete an order and inform the customer thereof.
10.11.2. Maintaining user feedback.
10.11.3. Verifying the completeness and adequacy of user data.
10.11.4. Informing users about product news, special offers, price information, sending news and other information.
10.11.5. Offering efficient customer and technical support to the Buyer in cases where there are problems related to the use of the online store.

11. FINAL PROVISIONS

11.1. These Terms have been drawn up in accordance with the legislation of the Republic of Latvia.
11.2. These Terms and the relations between the Parties in connection with these Terms shall be applied and interpreted in accordance with applicable laws and regulations of the Republic of Latvia.
11.3. All disputes arising out of the implementation of these Terms shall be resolved through negotiations. If no agreement is reached, the dispute shall be settled in accordance with Latvian legislation.
11.4. The Parties shall be released from the obligations under these Terms if their performance is hindered by unforeseen circumstances beyond the control of the Parties, including:

11.4.1. fires, explosions, storms and other natural disasters which prevent or delay the fulfilment of obligations;
11.4.2. accidents or circumstances beyond the control of the Parties/Party which prevent or delay the fulfilment of obligations;
11.4.3. actions of government or authorities which prevent or delay the fulfilment of obligations.

 

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