Remote Contract | Shopping Rules

9.1. The Buyer may exchange the goods as follows:

9.1.1. Any product may be exchanged for another product within a period of 1 month!
9.1.2. If the Buyer would like to exchange a product, the product must be in its original condition and appearance, without any signs of use or dirt (shoes must be placed in the original box and clothes must have all the tags).
9.1.3. The Buyer must enclose a document confirming the purchase, i.e. a receipt or delivery note.
9.1.4. The Buyer must fill out the questionnaire, available HERE. If it is not possible to print the questionnaire or send it by e-mail, the Buyer shall describe the reasons for exchanging the product in writing in free form, and indicate which model he/she would like to exchange it for.
9.1.5. The Buyer may immediately place a new order at Liberi.lv by indicating in the comments the previous order number. The ordered product will be reserved for the Buyer and sent to the address specified in the order as soon as LIBERI receives the product to be exchanged.
9.1.6. Return shipping costs are covered by the customer (in Latvia and other countries).
9.1.7. Delivery of the new product to the Buyer will be paid for by LIBERI (valid only for deliveries within Latvia). Cost of delivery to other countries shall be covered by the customer.

9.2. The Buyer may return the product as follows:

9.2.1. The Buyer may return the product to LIBERI within 14 days from the date of purchase.
9.2.2. The money will be refunded to the Buyer within 5 working days of LIBERI receiving the product.
9.2.3. The product must be in its original condition and appearance, without any signs of use or dirt (shoes must be placed in the original box and clothes must have all the tags).
9.2.4. The Buyer must enclose a document confirming the purchase, i.e. a receipt or delivery note.
9.2.5. The Buyer must fill out the questionnaire, available HERE. If the questionnaire cannot be found, the Buyer shall describe the reasons for returning the product in writing in free form, and indicate the account number to which the money should be refunded.
9.2.6. Return shipping costs are covered by the customer (in Latvia and other countries). Shipping costs are non-refundable.

9.3. The Buyer shall send the goods to be returned to LIBERI by Omniva or Latvijas Pasts:

9.3.1. By Omniva: Riga T/C Minska parcel terminal (Nīcgales iela 2, Riga); Recipient’s phone number – 29406727
9.3.2. By Latvijas pasts to the following address: SIA LIBERI, Braslas iela 29A Riga, LV-1084

9.4. Upon noticing a production defect or other defect during the use of the goods, the Buyer shall take the following steps:

9.4.1. Write an e-mail to [email protected], and attach photos of the product defects.
9.4.2. In the event of an obvious defect, it is not necessary to return the defective product.
9.4.3. The e-mail and shipment must include a document confirming the purchase, i.e. a receipt or delivery note.
9.4.4. To receive a refund for product defects, the Buyer must fill out the questionnaire, available HERE. If the questionnaire cannot be found, the Buyer shall describe the defects in writing in free form and ask for a refund.
9.4.5. The completed questionnaire should be sent to [email protected].
9.4.6. If the goods need to be returned to LIBERI store and the defect is confirmed, LIBERI will reimburse the Buyer for the shipping costs.

9.5. Exchange or return of goods in accordance with the Consumer Rights law

9.5.1. Pursuant to Article 27 of the Consumer Rights Protection Law, dated 18 March 1999, the consumer is entitled to file a claim regarding non-compliance of the product with the contract terms within 2 years from the date of purchase.
9.5.2. The term for submitting a product claim application shall be 2 years, during which LIBERI will review the possibility to deal with production defects of footwear or clothing.
9.5.3. Consumer rights (effective from 1 January 2016) are described here.
9.5.4. The full version of the Law can be found here.